Yes, we are committed to ethical sourcing practices. We work directly with local artisans and craftsmen, ensuring fair wages and environmentally sustainable sourcing of materials.

We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please note that items must be in their original condition with tags attached.

We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are securely processed through our website.

Yes, the majority of our products are handmade by skilled artisans who take pride in their craft. Each item is carefully crafted with attention to detail and quality.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

We strive to source materials responsibly and prioritize eco-friendly practices wherever possible. Many of our products are made from sustainable materials and we are committed to reducing our environmental impact.

You can reach our customer support team via email at infor@SereniCraft.lk or through our contact form on the website. We strive to respond to all inquiries within 24 hours.